US West Data Centre Connectivity Issue
At approximately 10:06 PM UTC on September 12, 2026, we identified connectivity degradation affecting a portion of our infrastructure at our US West data centre in San Francisco. Tests routed through the affected servers, including tunnel servers, may experience intermittent connectivity issues or failures.
Our engineering team is actively investigating the issue in coordination with our data centre provider. We will provide further updates as soon as additional information becomes available.
We sincerely apologize for any inconvenience caused. If you require assistance, please contact our Support team.
Our data centre provider has confirmed an issue with a network carrier that caused increased packet loss and latency, and has routed traffic away from the affected carrier. Connectivity to our US West data centre has been restored and verified. The issue has been resolved and we are actively monitoring.