Scheduled Maintenance
Scheduled Maintenance - MacOS Infrastructure
Realtime Testing HyperExecute Testing Automation Testing- (UTC)We have a planned infrastructure maintenance activity in one of our data centers on September 13, 2026 from 4:30 AM UTC to 6:30 AM UTC (10:00 AM to 12:00 PM IST). During this window, a portion of our macOS inventory will be temporarily unavailable.
You may experience increased queue times or session creation timeouts for macOS-based tests during this period. We recommend scheduling critical test runs outside this maintenance window where possible. We will provide updates here once the activity is complete.
We sincerely apologize for any inconvenience caused. Please reach out to our Support Team for further assistance.
Latest Incidents
- Automation Testing Realtime Testing Tunnel RealDevices Testing HyperExecute TestingPartial Outage
At approximately 10:06 PM UTC on September 12, 2026, we identified connectivity degradation affecting a portion of our infrastructure at our US West data centre in San Francisco. Tests routed through the affected servers, including tunnel servers, may experience intermittent connectivity issues or failures.
Our engineering team is actively investigating the issue in coordination with our data centre provider. We will provide further updates as soon as additional information becomes available.
We sincerely apologize for any inconvenience caused. If you require assistance, please contact our Support team.
2026-09-12T22:32:00.000ZResolvedOur data centre provider has confirmed an issue with a network carrier that caused increased packet loss and latency, and has routed traffic away from the affected carrier. Connectivity to our US West data centre has been restored and verified. The issue has been resolved and we are actively monitoring.
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